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How 62bajee Handles Your Personal Information

Your privacy matters to us. This policy explains what data 62bajee collects when you open an account, use our wallet features, or contact support — and exactly how we protect and use it.

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62bajee How 62bajee Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Got a question about your data or want to request a correction? Our support team handles privacy queries the same way we handle account help — directly and without unnecessary delays. You can write to us through the live chat inside your account, by email, or through our support request form. Include your registered contact detail and the nature of your request so we can locate your record and respond accurately.

Team online

Live Chat

Open your account, tap the chat icon, and ask for the privacy team. Available during support hours for account-verified queries.

Email Support

Send your request to our support email with your registered mobile number or username. We reply to data requests within a reasonable timeframe.

Support Form

Use the request form inside your account dashboard. Select the privacy or account data category so your query routes to the right team.

DATA SECURITY STANDARDS

How We Protect and Retain Your Data

We apply SSL encryption across the platform so data moving between your device and our servers stays private. Account sessions are protected by OTP verification — each login to your 62bajee account triggers a one-time code to your registered number, which means even if someone has your password, they cannot access your wallet without that code. We do not sell your personal data to third parties. Data is retained for as long as your account is active and for the period required by applicable regulations after closure. You have the right to request access to your data, ask for corrections, or request deletion where permitted by law.

SSL Encryption

Every connection between your device and our platform uses SSL so your payment details and session data are protected in transit.

OTP Login Verification

Your account login requires a one-time code sent to your registered number. This step protects your wallet even if your password is ever exposed.

No Third-Party Data Sales

We do not sell your personal information to advertisers or data brokers. Payment references like bKash and Nagad records are used only for your transactions.

Data Retention and Deletion

We hold your data while your account is open and for the period local regulations require after closure. Write to us to request deletion or a copy of your records.

Privacy Policy — Common Questions Answered

These are the questions we hear most often about how we handle your data. If your question is not covered here, contact our support team through your account.

We collect your name, contact details, and the information you provide when you verify your account. If you deposit via bKash, Nagad, or Rocket, we log the transaction reference — not your PIN.

Yes. Write to our support team through the live chat or email channel and ask for a data access request. We will confirm what records we hold for your account.

Contact support through your account dashboard, select the privacy category, and describe what you need corrected or removed. We act on verified requests within a reasonable period.

No. Your bKash, Nagad, or Rocket transaction references are used only to verify deposits and process withdrawals. We do not sell or share payment data with third parties.

We retain your data for the period required by the regulations applicable to your region after account closure. You can ask us for the specific retention period that applies to you.

Your account uses OTP verification on login. Even with your password, access requires the one-time code sent to your registered number — so your wallet stays protected.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.